As used in this Refund Policy (“Policy”), “Startabroad,” “we,” “us,” or “our” refers to Midheaven LLC. This Policy forms part of, and should be read together with, our Terms of Service. It sets out when a payment for a bundle or individual service is refundable.

1. Before your payment is verified

Payment is by SWIFT transfer, and we verify each transfer manually, usually within 24 hours. If you change your mind before we’ve verified your transfer, tell us and we will not start any work, no refund needed because no payment has been confirmed.

2. Confirmation to start immediately

Before we begin drafting a service, we will ask you to expressly confirm that you want us to start immediately and that you understand and accept that, once we have delivered a reviewed document, checklist, or completed submission for that service, you lose your right to withdraw from and receive a refund for that service, in accordance with Georgian consumer protection law on distance contracts.

3. After payment, before work starts on a service

Once your transfer is verified, we begin drafting documents for your bundle or individual service. If you cancel a specific service before our AI has started drafting it, that service is fully refundable.

4. Once a service has been delivered

Once you have given the confirmation described in Section 2 and we have delivered a reviewed document, checklist, or completed submission for a service, that service is non-refundable: the work has been done and handed to you.

5. Bundles with unused services

If you’ve used some services in a bundle but not others, email us and we’ll refund the unused portion at that service’s individual price on our individual services list.

6. Government fees

Some services involve fees paid directly to a Georgian government authority on your behalf. Once we’ve paid a government fee, it is non-refundable by us; we don’t control government decisions or their own refund rules.

7. If we terminate before delivery

If we terminate your access to a service under Terms of Service §11 before that service has been delivered, we will refund the price of that service in full, unless the termination is due to your breach of the Acceptable Use section of our Terms of Service, in which case Section 4 of this Refund Policy applies.

8. How to request a refund

Email us at [email protected] with your order details and the reason. We respond within 2 business days and, where a refund is due, return it to the account you paid from within 10 business days.